Please click here for our full Terms and Conditions.

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DO I NEED A REFERRAL?

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Yes, you will need to be referred by your GP, health care worker, school SENCO, or other professional providing care to your child. The office will request a copy of your referral document.

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We also require the details of your child's named GP. The GP, and referrer where relevant, will be informed of your appointments.

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WILL THE FEES BE COVERED BY MY MEDICAL INSURANCE?

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Dr Racussen is closed to new patients referred by PMI companies. All new patients will need to be self-funding.

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WHAT ARE YOUR APPOINTMENT TIMES?

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Dr Racussen sees patients from 09:30-16:00, during term time.

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WHAT IF I NEED TO CANCEL/RESCHEDULE MY APPOINTMENT?

We operate a 3-business day cancellation policy. Should you need to cancel or reschedule an appointment, please let us know as soon as possible so that we may offer it to another patient.

Appointments cancelled or rescheduled within 3 business days of an appointment will incur a 100% cancellation fee.  These fees cover the administrative costs incurred during the booking process.

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WILL MY CHILD'S CARE BE TRANSFERRED TO ADULT SERVICES WHEN THEY TURN 18?

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Dr Racussen will continue to treat your child for a maximum of two years, or until completion of full time education, in order to aid their transition to adult psychiatry services.

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FEEDBACK

 

Dr Racussen and her staff hope that you are satisfied with the service and treatment you receive. We welcome your feedback, both positive and negative, as an opportunity to learn and improve the service and care we provide our patients.

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COMPLAINTS​

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If you are dissatisfied, please inform the office in writing, via email or post, so that we can aim to resolve the issue together.

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Please click here for our full Complaints Procedure.